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Frequently Asked Questions


  • Do I have to accept the referral?
    When you receive a referral, you have the ability to decline or accept it. If you are currently working with the referred customer, we recommend you decline the referral. If you have quoted or pitched the customer previously, but haven’t closed any business, we recommend you accept the referral as the personal relationship with the person sending the referral may help. Keep in mind however, if you accept the referral, you will be obligated to pay the referral fee.
  • What happens to my deals if I leave a community?
    If you voluntarily or involuntarily are removed from one community, it does not impact your ability to be a member in other communities. We recommend you do not leave a community until your deals are concluded. However, leaving a community does not void your responsibility to pay referral fees for opportunities you close and if you are owed money, you’ll have to reach out to your community administrator to receive it. Based on a violation of either the referral agreement or code of conduct, we do hold the right to remove individuals permanently from Nolodex.
  • Why do I need to verify my identity to receive money?
    In order to receive a payout, Nolodex along with our payment processor, require users confirm their identity to prevent fraud, and meet the “Know Your Customer” financial requirements. You have the choice to verify either as an individual or as a business. This process can take 24-48 hours and Stripe may request additional information if necessary. Learn more here.
  • When do I create the referral fee payments?
    You do not owe any money towards a referral fee until you close the business and get paid by your customer. If you are being paid monthly or by retainer, we allow you to create payments all at one time and choose the future dates they should process. Keep in mind that billing your customer is not handled within Nolodex, only the subsequent referral fee. Nolodex cannot process a payment for a closed referral, until the performing party enters it into the system.
  • What exactly does the Nolodex platform do?
    Nolodex allows users to join communities to establish connections, send referrals, track progress, and process payments within a unified business ecosystem.
  • What if I send the referral to one person who then sends it to another, what happens then?
    This is an example of a connection, and may be referred to as a secondary referral. Ultimately if the performing party is not on the Nolodex system, they have no contractual obligation to pay a referral fee. If the party that made the secondary referral receives compensation from the performing party, then they should pay a referral fee to the initial referrer.
  • Can I change the payments I set up?
    As the performing party, you have full control over all deals and payments in the system. These can be one-time, recurring, or a combination thereof. You are notified 3-days before a payment posts in case you need to make any changes.
  • What if the performing party is not on the Nolodex system?
    If the performing party is outside the Nolodex platform, then we have no oversight and they are under no contractual obligation to pay a referral fee. We recommend you add them to your community or create a new community with them before sending the referral.
  • Who can join a community?
    Ultimately the administrator of each community determines who has access, if they charge a membership and/or set up fee and if they want entry into the community to be private or public.
  • How do I know if I’m legally ineligible to pay referral fees?
    The vast majority of professions are eligible to both pay and receive referral fees. There are a few professions such as those with fiduciary duties that have restrictions. Many restrictions do not preclude paying referral fees, only require certain licensing requirements. If you are unsure, we recommend you contact your HR/compliance department, an attorney or your industry association.
  • Does Nolodex charge a processing fee?
    Yes, Nolodex charges a 10% processing fee on all transactions to cover the technology and processing costs. Example Transaction: A referral is received and closed for a $10,000 piece of business in which the Performing Party pays 10%. The community is set up where they take 10% as a fundraiser and 90% goes to the person who sent the referral. The transaction would process as such: $10,000 Deal X 10% Referral Fee = $1,000 Referral Payment Nolodex processing fee of 10% = $100 ($900 remains for distribution) Community takes 10% = $90 for fundraiser ($810 remains for distribution) Referring Party would receive $810 payout
  • Can I send a referral for myself?
    Yes, if you and/or your company will be utilizing the product or service, you should send a referral for yourself. When the performing party pays the referral fee, you will receive a rebate based on how the community payout is set up.
  • How do I know if my company will pay referral fees?
    You are signing this agreement based on an assumed authority within your company. If you are not the decision maker, you should discuss it with your employer prior to joining Nolodex.
  • Do I owe a referral payment if I won new business as a direct result of the actions of a member of my community, but they (referring party) never created a referral in the system?
    Yes. You would be under a contractual obligation to pay a referral fee and should reach out to the referring party and have them create a referral.
  • Can’t people just make the payments outside of the Nolodex system?
    No doubt there will be a few bad apples, but Nolodex was designed to mitigate this risk as much as possible. Primarily, every Nolodex user signs our referral agreement and any attempt to pay or otherwise avoid utilizing the Nolodex platform after receiving a referral is a direct breach of contract and will be prosecuted to the fullest extent. Additionally, Nolodex has full transparency on all activity between the referrer and performing party, including the acceptance of the referral. Finally, Nolodex is built to support communities. Circumventing the software directly impacts your community, and other members within it. This could ultimately result in your removal, loss of additional business opportunities and would tarnish your reputation among your peers.
  • What options do I have when setting up a community on Nolodex?
    Each community can choose if they want to charge membership, and/or a setup fee and have total flexibility on how the community is set up. In addition, each community may decide to structure their community where they take a percentage of each referral. During onboarding, each community may also require members to sign a separate community agreement.
  • Who creates the referral and payments on the Nolodex system?
    The party sending the referral (referrer) starts the process by sending a referral. The performing party (person who wins the new business) then creates the referral payments and should do so within 5 days of receiving payment from their customer.
  • If I receive and close a referral and that client subsequently refers another client outside the Nolodex system, do I owe a referral fee?
    No. The performing party would only owe for the first referral that is directly attributed to another member of the community. Additional clients that come thereafter are not part of the referral relationship. However, in good faith you may wish to reward the referrer who sent you the original referral and can do so through the system by having them submit a new referral.
  • Is there a code of conduct?
    Yes, all users are expected to maintain a strict Code of Conduct as detailed in our Community Guidelines. The Nolodex platform is intended to enhance business connectivity, boost deal flow, and generate passive income for individuals and community leaders. Any actions by individuals to harm that goal ultimately hurts everyone.
  • How long is a referral good for?
    The referral term lasts (3) three years from the time the referral is accepted. If the performing party wins the business anytime during that term, they should update the referral and pay the referral fee.
  • What’s the difference between a payment and a payout?
    A payment is money you are charged for. A payout is money you will or have received.
  • What’s the rule of thumb on whether I need to pay a referral fee?
    If the new business can be traced back in any way, directly or indirectly, to closed business as a result of any interaction including a message, email, chat, attending an event or otherwise through the Nolodex system, that would qualify.
  • How much should I pay as a referral fee?
    How much you decide to pay and how long you pay for is entirely between you, your company and the referring party that sent you the opportunity. The benchmark referral fee is 10% and includes any new business from that customer for the first 2 years. However, we do not know your business, your margins, or your personal situation and will therefore never interfere in your business operations by requiring a set fee. You publish your benchmark referral fee for your ideal customer on your profile. As opportunities come in, you have the ability to change that amount on a case-by-case basis if needed.
  • Do I pay a referral fee if I get a job through a referral/introduction?
    Yes, if someone sends you a referral that ends in you gaining employment, you are obligated to pay 2% of your first years’ salary. In some cases, the employer will pay the fee as if they were paying a recruiter.
  • Who is required to pay referral fees?
    Everyone in the Nolodex platform, so long as they are legally eligible, is required to pay referral fees for new business they close from a referral. Using the Nolodex services is a contractual agreement to do so. Those professions that are not legally eligible to pay referral fees must indicate such on their profile.
  • What if I send a referral recommending an employee to a company?
    If the employee is the only party on the Nolodex system, then they would owe 2% of the first year’s salary. If the performing party is on the Nolodex system, they would owe the referral fee for business closed if you suggested that employee to the company for the specific purpose of closing a piece of new business, and send a referral that lists both the employee and potential customer. If both the employee and company are outside the Nolodex system then then we have no oversight and they are under no contractual obligation to pay a referral fee. As a solution, we recommend you add them to your community, or create a new community prior to sending the referral.
  • What is the cancellation policy on Nolodex?
    There is a 90-day cancellation policy for those that run a community. If you are a member of a community, the cancellation policy is set by each community and is usually 90-days.
  • Can I send the same referral to multiple people?
    You are free to send your referral to multiple parties, thus increasing your odds of receiving a referral fee on closed business. You can also retract referrals at any time which is recommended once you learn one of the parties has closed the business.
  • How much money do I receive after a referral I sent closes?
    After Nolodex deducts the processing fees, the system calculates the referral payments based on how the community is structured. Every community has the option to deduct a percentage of referral deals as a fundraiser before sending the remainder to the referrer. See the example above.
  • What’s the difference between a referrer and the performing party?
    A referrer is someone that sends a referral of a potential customer to the performing party. The performing party accepts the referral in hopes of closing the client, thus creating a referral relationship.
  • How can I make money on Nolodex?
    Nolodex brings communities together to refer business between members. Our technology allows you to track your pipeline of warm referrals to close new business for yourself/your company. You can also earn money by referring business to other members of your community and you receive the referral fee when that business closes. In addition, communities may pay a reward fee for suggesting new members. For example, Nolodex pays a reward fee for suggesting a new community that joins.
  • Where did the name Nolodex come from?
    Nolodex comes from networking and rolodex. At our core, we believe networking has the highest ROI of any marketing tactic, and as they say, “your network is your net worth.” Before computers, smart phones and social media, your rolodex was your net worth.
  • What if I’m in multiple communities with the person I’m sending a referral to, how does that work?
    If you are in multiple communities with the same person, when you send a referral, you select the community you wish for it to flow through.
  • What are the benefits of setting up a community on Nolodex?
    Nolodex creates an active business directory for your members to engage and build a sales pipeline through warm referrals. Through membership and the opportunity to deduct a percentage of closed deals, you create a revenue steam for your organization.
  • Will I receive a 1099?
    Yes, those individuals or businesses that receive payouts from Nolodex, and meet the minimum requirements by the IRS, will receive a 1099 at the end of each year to properly report the income on your tax return.
  • What’s the difference between a referral and an opportunity?
    A referral is a potential deal you send to another person. An opportunity is a potential deal sent to you where you will be performing the service/selling the product. We collectively refer to them as deals.
  • Do I pay a referral fee if I sell my business through a referral/introduction?
    Yes, if someone sends you a referral that ends in you selling your business. You are obligated to pay a 5% referral fee which is significantly less that the cost of a broker.
  • Is there a minimum payment for an opportunity?
    All referral transactions must be $10 or more for the system to process the payment.
  • I paid the referral fee on the initial new business, and then the same customer conducts additional business with me/my company, do we owe additional referral fees?
    The benchmark for paying referral fees on new business is two years from the date the initial business closes, however that decision is ultimately between the referring party and the performing party. We recommend doing so as it incentivizes additional referrals.
  • Who handles the processing of money?
    Nolodex uses Stripe, a PCI Level 1 Certified service to process all payments. We do not store any bank account, credit card or other personal details locally. This enables us to maintain the highest level of data and cyber security. You can learn more about Stripe security here.
  • How do you calculate referral fees?
    Referrals are calculated based on the gross sales amount from closed business. In a general sense, the party that makes money from closing new business is who owes a referral fee.
  • What are the benefits of being a user on Nolodex?
    Nolodex creates a seamless platform for building partnerships. By leveraging your Nolodex profile, more people will know what you do and thus send you warm referrals. You can also make money sending referrals to others.
  • What are my connections?
    Connections are the members of each community you have access to. You can sort them by a multitude of factors to choose who best to network with and refer business to.
  • What payment options does Nolodex offer?
    All our payments are handled through Stripe, you’ll add a credit or bank card during your onboarding process. Even if you are in a free community, Nolodex requires a payment form on file for your early Nolodex subscription and for any upcoming referral payments. You’ll then we able to add other payment options on your Account Settings page. When you go through the verification process you’ll add a bank account to receive any money from Nolodex.
  • What’s the difference between a buyer, a connection and a partnership referral?
    If you have enough information about a referral, it helps to add context and choose a category when sending it over. Most referrals are buyers; people looking to purchase a good or service. Connections are more of a “you should meet this person” and often leads to other introductions. Finally, a partnership is a potential opportunity for two companies with synergy to work together.
  • How transparent is the information between the referrer and performing party?
    The platform will track all activity in regards to deals and share it with the other party to build full transparency. You also have the opportunity to share notes, create tasks and other communication options.
  • Can I add members of my community to my email list?
    No user may collect or otherwise use, distribute, or sell, the email addresses or other personal information of Users or any form of solicitation without their express permission.
  • What if my employer won’t pay a referral fee “or” I’m a distributor/middleperson and don’t work for the performing part myself?
    In all of these cases, you may choose to pay the referral fees calculated off your net commission instead of gross sales. Keep in mind, you must clearly communicate this to the referrer, and the referral rate you choose must be higher so the actual referral fee is comparable to what the referral amount would have been under the gross sales formula.
  • What is the difference between a community fee and subscription fee?
    A community fee is the monthly cost for someone to set up a community on Nolodex. The subscription fee is the small monthly fee charged to users to utilize the Nolodex system, make transactions and maintain verification through our payment processor. The subscription fee remains the same no matter how many communities you are in and in some cases your community may pick up that fee on your behalf.


The Privacy Policy

The Terms of Use

The Nolodex Master Technology & Referral Agreement

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